NMC Managed Services partnered with a leading global networking company to optimize and scale their network product recertification process. With thousands of devices under warranty and multi-year support contracts, the company needed a faster, cost-effective approach to ensure compliance and performance. Over two months, NMC redesigned, tested, and validated a streamlined recertification solution, piloting it across 100 sites before full deployment.
The Challenge
- Global Scale, High Volume: Tens of thousands of devices requiring regular recertification.
- Inefficient Processes: Physical site visits and manual inspections led to high costs and slow turnaround times.
- Growing Demand: Increasing client requirements necessitated a scalable, standardized approach.
The NMC Approach
To meet the client’s evolving needs, NMC implemented a structured, scalable recertification solution:
- Comprehensive Process Discovery & Assessment – Analyzed existing workflows to identify inefficiencies.
- Redesigned Recertification Framework – Developed and tested a streamlined process for network product recertification.
- Pilot Program Execution – Validated the new approach across 100 sites before full implementation.
- Dedicated Network Technical Team – Provided specialized expertise to manage recertification at scale.
- 24×7 Project Governance & Tracking – Monitored SLAs, KPIs, and performance metrics for continuous optimization.
The Results
- 70% Cost Reduction: Drastically lowered per-client recertification expenses.
- Increased Capacity: Scaled operations to handle 200+ engagements per month.
- High Client Satisfaction: Maintained customer satisfaction ratings above 4 out of 5.
Conclusion
By transforming the network recertification process, NMC Managed Services delivered a scalable, efficient, and cost-effective solution for a global industry leader. Our commitment to innovation and operational excellence continues to drive impactful results for our clients.
