A leading global video game developer, publisher, and e–sports tournament organizer faced a major IT challenge: managing multiple acquisitions while operating with disparate tools and processes. With 3,000+ employees and a hybrid global workforce, the company struggled with fragmented IT support, running multiple helpdesks and handling over 4,500 monthly incidents. NMC Managed Services stepped in […]
A leading funeral home operator with over 200 privately owned locations across North America faced a major challenge: Their funeral home facilities had dated IT Infrastructure, some of which was outside their internal IT standards. This led to inefficiencies, delays, and inconsistent service delivery and security posture. Managing IT across so many locations was complex […]
When a Private Equity company acquired several fire alarm and safety businesses, it faced significant challenges: each business operated independently, utilized legacy hardware and software, and lacked standardization. This was wide-ranging and significant, resulting in inefficient resource utilization, an increase in overall costs and numerous security issues. Summary of NMC Value provided: NMC Managed IT […]
A Global Leader in Cloud Database Solutions partnered with NMC Managed Services for end-to-end Asset Lifecycle Management to streamline asset management, distribution and retrieval for their employees worldwide. Customer Need: A standard, efficient and sustainable global asset management solution – Our customer empowers developers with cutting-edge cloud tools, serving over 50,000 customers and 1,000+ partners […]
Active Directory (AD) integration is a cornerstone of effective IT Service Management (ITSM) systems. It streamlines user management, automates workflows, and strengthens security. However, integrating AD with ITSM platforms can present significant challenges, particularly in mapping custom fields and ensuring accurate data synchronization. Common AD Integration Challenges: One frequent hurdle is mapping custom AD attributes […]
In today’s fast-paced digital world, IT is no longer just a support function—it’s the backbone of every organization. As technology rapidly evolves, businesses need structured, efficient processes to manage IT services effectively. This is where IT Service Management (ITSM) becomes a game-changer. More than just a framework, ITSM is a mindset—one that prioritizes people, leverages […]
As we enter 2025, IT Service Management (ITSM) is undergoing a transformative shift, with FreshService at the forefront of automation. More than just a service management tool, FreshService has become a strategic partner in streamlining IT operations. At NMC Managed Services, we recognize FreshService’s role in driving efficiency, innovation, and seamless IT experiences. That’s why […]
With an overwhelming amount of IT advice available online—much of it AI-generated—businesses now face a new challenge: How do you determine which advice will work for you? In this first article of a series, I’ll share practical approaches that have worked for my customers, along with real-world tips to help make informed IT decisions. Cutting […]
Cloud computing has become an essential part of modern business, offering scalability, flexibility, and cost savings. Migrating to the cloud can provide many benefits, but it also comes with its own set of challenges. In this blog, we will discuss the benefits and challenges of migrating to the cloud, and how businesses can navigate the […]
Cybersecurity is one of the most pressing concerns for businesses of all sizes in today’s digital age. With the increasing number of data breaches, cyber-attacks, and other malicious activities, it’s crucial for companies to take proactive measures to protect their sensitive information and systems. Managed IT services can play a crucial role in securing a […]