A Global Leader in Cloud Database Solutions partnered with NMC Managed Services for end-to-end Asset Lifecycle Management to streamline asset management, distribution and retrieval for their employees worldwide.  Customer Need: A standard, efficient and sustainable global asset management solution  – Our customer empowers developers with cutting-edge cloud tools, serving over 50,000 customers and 1,000+ partners […]

Active Directory (AD) integration is a cornerstone of effective IT Service Management (ITSM) systems. It streamlines user management, automates workflows, and strengthens security. However, integrating AD with ITSM platforms can present significant challenges, particularly in mapping custom fields and ensuring accurate data synchronization. Common AD Integration Challenges: One frequent hurdle is mapping custom AD attributes […]

In today’s fast-paced digital world, IT is no longer just a support function—it’s the backbone of every organization. As technology rapidly evolves, businesses need structured, efficient processes to manage IT services effectively. This is where IT Service Management (ITSM) becomes a game-changer. More than just a framework, ITSM is a mindset—one that prioritizes people, leverages […]

As we enter 2025, IT Service Management (ITSM) is undergoing a transformative shift, with FreshService at the forefront of automation. More than just a service management tool, FreshService has become a strategic partner in streamlining IT operations. At NMC Managed Services, we recognize FreshService’s role in driving efficiency, innovation, and seamless IT experiences. That’s why […]

With an overwhelming amount of IT advice available online—much of it AI-generated—businesses now face a new challenge: How do you determine which advice will work for you? In this first article of a series, I’ll share practical approaches that have worked for my customers, along with real-world tips to help make informed IT decisions. Cutting […]