A Global Leader in Cloud Database Solutions partnered with NMC Managed Services for end-to-end Asset Lifecycle Management to streamline asset management, distribution and retrieval for their employees worldwide.
Customer Need: A standard, efficient and sustainable global asset management solution – Our customer empowers developers with cutting-edge cloud tools, serving over 50,000 customers and 1,000+ partners globally. With 5,000 employees and 150+ new employees/developers joining monthly, they have complex and time critical asset management needs. Committed to sustainability, they pledged net zero emissions by 2030 and by 2026, they aim to be 100% powered by renewables. Sustainability is embedded into every aspect of their asset management lifecycle.
The Challenge: Simplifying Asset Management – Despite their advancements, asset distribution and retrieval posed challenges. Managing shipping logistics shouldn’t be a burden—employees needed a seamless and transparent process for asset service requests for their global teams.
NMC ALM Program: Expanding Global Reach – The NMC ALM program enhances and integrates global operations, initially covering the US, Canada, UK, and EU, and now expanding to Australia, Singapore, Brazil, India, and Mexico—with more locations being added.
NMC provides complete asset lifecycle management:
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- Warehousing and inventory management
- Shipping / delivering assets to new employees
- Retrieving and refreshing returned devices (warranty repair and leavers)
- Wiping (per DoD security standards) and reinstalling OS
- Asset inspection, grading and testing for used assets
- Integrated asset refresh program
- e-Disposal / e-Waste
- Real time reporting / dashboards for asset status and Inventory
With a 4-hour response SLA and 24-hour shipping turnaround, we ensure efficient and timely asset disposition.
Overcoming Challenges – To enhance efficiency, NMC secured local warehouse partners where needed, capable of in-house IT servicing, eliminating the need for external refresh processes. We also navigated complex logistics laws like India’s E-way bill and Brazil’s Nota Fiscal to ensure smooth shipping.
Sustainable Device Disposal – To keep up to date with technology, we assess stored devices and recommend upgrades. Older devices are either recycled (e-waste) or resold (buyback), with certificates of destruction for compliance.
Seamless Solutions for a Growing Company – By refining asset management across countries, we enable our customer to focus on innovation while we handle logistics. With a simple, standardized ticketing process, employees receive or return assets hassle-free, ensuring smooth operations worldwide.
